Refund Policy
Legal disclaimer
At Rewiind IT Solutions, we are committed to providing high-quality IT services and solutions tailored to meet your needs. We strive for customer satisfaction and aim to resolve any concerns promptly and professionally. Please review our refund policy below.
1. General Policy
Due to the nature of our services—many of which involve time, expertise, and digital delivery—refunds are generally not provided once work has commenced or a project milestone has been delivered. However, we do offer refunds under specific conditions outlined below.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
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Project Cancellation (Pre-Work Stage): If you cancel your project before any work has started, you may be eligible for a full or partial refund, minus any administrative fees.
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Non-Delivery of Service: If we fail to deliver the agreed-upon services as per the contract or proposal within a reasonable timeframe and without proper communication, you may be eligible for a refund.
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Duplicate Payment: If you are accidentally charged twice for the same service, the duplicate payment will be refunded in full.
3. Non-Refundable Circumstances
Refunds will not be issued in the following scenarios:
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Change of Mind: If you decide to discontinue the service after work has begun.
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Delays Caused by Client: If delays are due to your lack of communication, incomplete information, or feedback delays.
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Completed Work: Once services are delivered and approved, no refunds will be granted.
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Third-Party Services: Any costs associated with third-party tools, software licenses, hosting, or domains are non-refundable.
4. Custom Software and Development Projects
For larger or custom development projects, refunds are only available according to the terms outlined in your signed agreement or contract. Milestone-based payments already released are generally non-refundable.
5. Refund Request Process
To request a refund, please email us at [your support email] with the following details:
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Your name and company name
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Date of payment
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Reason for refund request
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Supporting documents (if any)
We will review your request and respond within 7–10 business days.
6. Chargebacks
We encourage clients to contact us directly for any billing or service concerns. Filing a chargeback without first contacting us may result in termination of services and denial of future support.
If you have any questions about our refund policy, feel free to contact us at:
Rewiind IT Solutions
www.rewiinditsolutions.com